Terms and Conditions Tickets CrossCurrents Festival


Thank you for using the CrossCurrents Festival online ticketing service (the “Service”). Your purchase of CrossCurrents Festival tickets through the Service is subject to the terms of the present Purchase Agreement for tickets (the “Agreement”), Terms of Use and the Privacy Policy. When reference is made to the “Agreement” it shall also include the Terms of Use and the Privacy Policy, which are incorporated by reference herein as if recited at length. If there should be inconsistencies between the present Purchase Agreement and the Terms of Use or Privacy Policy, the Purchase Agreement shall prevail.

By purchasing tickets through the Service you agree to be bound by the Agreement.

If you have any questions about this Agreement, please contact us.

This preamble shall form an integral part of the Agreement.


The parties to the Agreement (the “Parties”) are:
Stichting Jazz Maastricht
Sint Maartenspoort 2, 6221BA
– AND –
You (also referred to as the “Customer”, and may be written as “You” or “you”)

Purchased Tickets

You hereby agree to purchase and CrossCurrents Festival agrees to sell the ticket(s) (the “Ticket(s)”) detailed in your Order Confirmation (as defined below). The purchase of the Ticket(s) grant the bearer the revocable license to attend the event described on the Ticket(s). No other relationship between the Parties, either expressed or implied, is created by your purchase of the Ticket(s).

Order Confirmation

Once your order is confirmed and your payment completed, you will receive a confirmation page and/or email indicating a confirmation number (the “Order Confirmation”). You must keep your confirmation number.

If, for any reason whatsoever, you do not receive a confirmation number or if you receive an error message or encounter a service interruption, it is your entire responsibility to contact our Customer Service Department [phone number and email link] to confirm whether your order has been properly processed. You are solely responsible for any problem that may occur during the purchase of Ticket(s). In such case, CrossCurrents Festival shall not be responsible for any loss (monetary or otherwise) that may result from any problem occurring during the purchase of Ticket(s) through this website, including, without limitation, the failure of a transaction to be completed or confirmed, whether through the actions of CrossCurrents Festival and /or its related entities, or a third party.

Orders will be processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order. This can delay the processing of the order and the delivery of the Ticket(s). In such case, CrossCurrents Festival’ Customer Service Department may attempt to contact you, using the information provided at the time of purchase. If CrossCurrents Festival is unable to reach you after an initial attempt, it shall reserve the right to cancel your order and sell your Ticket(s) to another customer.

Obligation to Pay

By accepting the terms of this Agreement, you agree to pay the full price of the Ticket(s) ordered, including any applicable taxes and delivery, convenience and other fees, as described on the Order Confirmation page or e-mail. Ticket(s) prices for events that occur in Canada are stated in Canadian Dollars.

Refunds and Exchanges

You must review your Ticket selection before you submit and confirm your order. Subject to the provisions below for cancelled and/or postponed events, there are no exchanges or refunds once the Ticket(s) have been purchased.


The Ticket(s) will be delivered by e-mail at the e-mail address you indicate.When you receive the Ticket(s) by e-mail, just print your e-tickets and present them at the event.

Cancelled and/or Postponed Events

When an event is cancelled or postponed, CrossCurrents Festival may, at its sole and exclusive discretion, either offer you an exchange or a refund. You have the sole responsibility of verifying if an event for which you have purchased tickets through this website is cancelled or postponed. If an event is cancelled or postponed, CrossCurrents Festival will inform you through this website about procedures for making an exchange or obtaining a refund.

If an event is cancelled, as a general rule the credit card with which you purchased the Ticket(s) will be refunded . However, CrossCurrents Festival reserves the right to decide on an alternative refund or exchange method for a particular event.

CrossCurrents Festival may change its refund and/or exchange policies at any time, at its sole and exclusive discretion. Any change to the policy may be found at the present URL.

Late Arrival

The event starts on time and latecomers (later than 20.00) may be admitted only during a suitable break, at the sole discretion of the ushers or other employees of CrossCurrents Festival.

Right to Cancel Tickets, Refuse Access and Expel

CrossCurrents Festival reserves the right to cancel any Ticket(s) or order of Ticket(s) through this website and to institute legal proceedings against you if you breach any provision of the Agreement or this website.

CrossCurrents Festival reserves the right to request photo ID of the Ticket(s) holder.

In the event any person attending a event is judged unmanageable or exhibits behaviour which is considered inappropriate, or fails to comply with CrossCurrents Festival’ rules, CrossCurrents Festival reserves the right, without any refund or compensation, to terminate such person’s license to attend the event and immediately expel such person.

The Ticket(s) purchased on this website are revocable licenses and admission to a Ticket holder may be refused for any reason (or no reason) at the sole discretion of CrossCurrents Festival, its employees, agents, officers or representatives, upon refunding the Ticket’s face value. Ticket(s) shall not be redeemable for cash.

Recording, Transmission and Publication

You hereby grant CrossCurrents Festival the right to use your image, likeness, actions and statements in any transmission, publication or reproduction of the event in any means or circumstances, without any further permission or compensation.

No Resale

Any unlawful resale of Ticket(s) is strictly prohibited. CrossCurrents Festival reserves the right to cancel the license granted under the Ticket(s) and in connection with any fraudulent sale of such Ticket(s), without refund or other compensation.

No Promotion Without Permission

The Ticket(s) and may not be used for any advertising and/or promotional purposes (including contests and sweepstakes) or resold for the purposes of same without the prior written authorization of CrossCurrents Festival.

Use of Personal Information

In addition to and without limiting the generality of the provisions set out in our Privacy Policy, by purchasing Ticket(s) through this website, you expressly agree that the personal information you provide us may be used by CrossCurrents Festival or its affiliates and other persons acting on behalf of CrossCurrents Festival, in order to deliver the Ticket(s) to you and add you to our distribution list to propose you offers and other promotional or marketing activities and to provide you with the latest information about CrossCurrents Festival. We remind you that if you wish that we discontinue use of your personal information, please Contact Us.

Limitation of Liability

Notwithstanding all security measures in place on the site, injury may occur during an event. By accepting the terms of the Agreement, you assume all risk, liability and responsibility for any and all damages of any nature suffered by you, including, without limitation, bodily harm and loss of property incurred during or in connection with the event. Furthermore, you hereby waive any and all rights to claim damages, monetary or otherwise, or to institute civil, criminal, administrative or legal proceedings against CrossCurrents Festival, its affiliates and other related entities or their directors, officers, administrators, employees, representatives and all other persons acting on behalf of CrossCurrents Festival, resulting from any cause whatsoever arising either before, during or after the event.

In certain cases, applicable laws may not allow the limitation of liability set forth above, so this limitation of liability may not apply in such particular cases. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then CrossCurrents Festival’ aggregate liability (and that of its affiliates and other related entities or their directors, officers, administrators, employees, representatives and all other persons acting on behalf of CrossCurrents Festival) under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred Canadian dollars (CAN$100).


You hereby agree to indemnify and hold harmless CrossCurrents Festival, its affiliates and other related entities, their directors, officers, administrators, managers, employees, representatives and all other persons acting on behalf of CrossCurrents Festival from and against any and all claims, actions, damages or other demands, including, but not limited to, reasonable costs and expenses of litigation such as counsel fees, arising from or relating to your purchase of Ticket(s).

Applicable Laws and Exclusive Jurisdiction

The parties hereby agree that this Agreement shall be governed by and interpreted according to the laws applicable within the Province of Limburg in force at the time, without regard to conflict of law provisions. Furthermore, the parties hereby elect to submit to the exclusive jurisdiction of the Courts of the Province of Limburg, in the Judicial District of Maastricht, in respect of any action or proceeding arising out of or related to the Agreement. However, the foregoing clause is in force without prejudice to the rights of CrossCurrents Festival to obtain any protective proceeding such as an injunction from any competent court having jurisdiction.

Ticket Conditions

The following paragraph appears on all printed Tickets and forms an integral part of the Agreement:

IMPORTANT – No exchange and no refund. Upon cancellation of an event for which no other date has been selected, this ticket may be refunded pursuant to the conditions set forth by the promoter of the event and CrossCurrents Festival. No refund of service fees. Any falsification or resale of tickets is prohibited. This ticket is void following a sworn complaint of theft thereof to the local police station. This ticket grants the right to its holder to assist at the event and grants no other right. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other commercial purposes without the prior written consent of CrossCurrents Festival or from the artist, as the case may be. The holder of this ticket assumes any and all liabilities as to the risks and dangers that may result from this event and renounces to any claim for loss or damage whatever the cause, incurred or suffered by the holder, whether occurring before, during or after the event. The holder of this ticket renounces to any claim resulting from the capture or transmission of his image while on CrossCurrents Festival premises. The use of this ticket is subject to the rules in force on the premises where the event takes place. You must comply with the rules established by the promoter of the event. Management reserves the right to refuse access to the event or to evict any person whose behaviour shall be deemed inadequate with or without refund of the price of the ticket. The holder of the ticket may be frisked at the entrance of certain events. It is strictly prohibited to carry weapons and enter the site with alcoholic beverages. It is strictly prohibited to bring any type of food or beverage into the festival grounds. The use of cameras, tape recorders and camcorders is also prohibited. This ticket or the rights represented hereby or arising herefrom may not be assigned, sold or transferred commercially or as part of a promotion, with or without consideration, without the express written consent of the issuer and the producer.


Where a Court of Competent Jurisdiction declares a portion of the Agreement invalid or unenforceable, the remainder of the Agreement shall remain in force.

The headings in the Agreement are provided for clarity only and do not form an integral part of the Agreement.